Shipping policy

At Shan Spice, we are committed to ensuring your food orders arrive safe, in good condition and on time. Please review our Shipping & Delivery Policy below to understand how and when your items will be shipped.

1. Order Processing Time

  • Processing Time: Orders are typically processed within [1 business day] after payment is received.

  • Same-Day Orders: Orders placed before [4 PM] on our local delivery options and [9 AM] may be eligible for same-day processing or delivery, depending on availability and delivery zone.

2. Shipping & Delivery Options

Local Delivery

  • We offer local delivery within 20 km of our fulfilment location.

  • Local deliveries are made [Monday-Saturday] between [10 AM and 4 PM]. Courier deliveries are processed [Monday-Saturday] between [10 AM and 4 PM].

  • Please ensure someone is available to receive the items ordered at the delivery address.

Nationwide Shipping

  • Our items can be shipped nationwide via [Various Courier Services].

  • Shipping rates are calculated at checkout based on weight and destination.

  • Estimated delivery time: [1-3 Business Days]. [EXCLUDING Handling Time]

  • Tracking numbers will be provided once your order has shipped.

4. Shipping Days

  • We ship orders [Monday through Saturday].

  • We do not ship on Sundays or public holidays to avoid delays in transit.

5. Delays & Disruptions

  • While we strive to deliver all orders on time, Shan Spice is not responsible for delays caused by:

    • Weather conditions

    • Courier service disruptions

    • Incorrect or incomplete shipping addresses

  • We will notify you promptly of any delays or issues affecting your order.

6. Delivery Instructions

  • You may provide specific delivery instructions during checkout (e.g., leave at front desk, call on arrival, etc.).

  • We are not responsible for items left unattended if no one is available to receive the order and no alternative arrangements were made.

7. Shipping Restrictions

  • We currently do not ship to P.O. Boxes, APO/FPO addresses, or outside of [South Africa].

8. Order Issues & Support

If your order is delayed, arrives damaged, or is incorrect, please contact us within [24-48 hours] of delivery:
📧 Email: shanspicessa.online@gmail.com
📞 Phone: +27 73 024 9919
We’ll do our best to make it right.

Thank you for choosing Shan Spice. We appreciate your support and are dedicated to delivering quickly to your door!